A: Yes. The Customer Module Version 197 New includes native ARM64 binaries. Previously, it ran under emulation which caused latency. Migration from Older Customer Modules If you are currently running Customer Module version 180 or 190, upgrading to Version 197 New is seamless. The installer automatically removes the old filter drivers and replaces them with the new WDF (Windows Driver Framework) drivers. A system reboot is required, but the new module allows you to schedule the reboot silently.
A: This is resolved in v197. Previous versions had a conflict with the Microsoft Smart Card service. Ensure the "Smart Card Device Enumeration" service is running, and restart the USB Redirector service ( net stop USBRdrSrv / net start USBRdrSrv ). A: Yes
Customer_Module_v197_New.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART Add /COMPONENTS="usbip" to install only the core service without the GUI (recommended for headless servers). Migration from Older Customer Modules If you are
Version 197 is not backward compatible with Technician Consoles older than version 9.0. You must update your Technician Edition console simultaneously. Performance Benchmarks In controlled tests comparing Version 190 vs. Version 197 New : A: This is resolved in v197
A: Check the "Sharing Permissions" tab. Version 197 requires explicit approval for mass storage devices. Go to the customer module tray icon > Properties > Filtering > Enable "Share all USB drives" (not recommended) or add the specific drive.
Download the updated Technician Console from the official website. Inside the installation directory, locate the Customer_Module_v197_New.exe (or the MSI package for Group Policy deployment).