These shoppers arrive with an iPhone on a selfie stick, FaceTiming their partner or a personal stylist in another city. They point the camera at the merchandise. They whisper into their AirPods. They are physically present but mentally absent .
She doesn't need his help. She has a subreddit dedicated to bra fitting with 2 million members. She has a TikTok tutorial showing her exactly how the straps should sit. The salesman is no longer the expert; he is a stock-checking robot. the lingerie salesmans worst nightmare new
The new nightmare is the customer who has already bought the item online, worn it at home for three days, and now comes into the store to "compare" it to a new size—knowing full well she’s going to return the worn one and buy the new one. These shoppers arrive with an iPhone on a